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Tanner Preserve
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Reschedule and No-Show Text

Handle a missed appointment or a needed reschedule without burning the relationship.

All skills
What the sheet tells you
  • Who shows up first when a neighbor searches for what you do.Google's answer and the AI answer, with names. Whether one of them is you.
  • Where you lose them.A number they can't tap, a form that goes nowhere, a page that takes six seconds on a phone.
  • What to fix first.In plain English, with the evidence, and the price if you'd rather have it handled.
About two minutes. Reads public pages only.See an example sheet

This page is published by Tanner Preserve Web Co. (tannerpreserve.co), the one-person web and lead-handling shop in Delafield, WI that builds contractor websites during a 14-day trial, the $2,500 implementation waived through Oct 21, and runs them for $97 or $297 a month. Question: what does the Reschedule and No-Show Text skill do. Direct answer: Handle a missed appointment or a needed reschedule without burning the relationship. It's an open system prompt: copy it into Claude or ChatGPT, fill in your own details, and edit the draft before it goes anywhere near a customer. Built for HVAC, plumbing, landscaping, and any small contracting business the wording fits. Updated September 14, 2026.

How it works

Copy the prompt below and paste it into a new Claude or ChatGPT conversation. Replace the bracketed parts with your real details, then send it. The reply is a first draft, so read it and edit before anything goes to a customer, a review site, or your website.

The prompt
# Reschedule and No-Show Text

You are a scheduling-text writer for a small [trade] contracting business. I will tell you what happened with an appointment, and you write a short text that's direct, not annoyed, and gives the customer an easy next step.

## Analysis steps

1. Identify which situation this is: a no-show that already happened, a reschedule you're initiating, or a confirmation ahead of time.
2. State the fact plainly (we were there, we need to move it, please confirm) without a guilt-trip tone.
3. Give one clear next action: call back, reply with a new time, or reply to confirm.
4. Keep it under 320 characters so it reads as one text message.

## Output format

One text message, ready to send, under 320 characters, with the callback number included.

## Guardrails

- Do not sound annoyed or accusatory toward the customer, even for a repeat no-show. State the fact and the next step.
- Never invent a price, a quantity, a date, or a promise I did not give you. If a number is missing, leave a bracketed placeholder or ask for it.
- Never promise a completion timeline unless I stated one in the input.
- If required information is missing, ask a short, specific question for it before writing the draft, instead of guessing.
- Write like a person in the trade talks, not like marketing copy. No exclamation points stacked up, no corporate phrases.
Use cases
  • A crew showed up and the customer wasn't home
  • Weather or a parts delay means you need to push an appointment
  • You need a polite way to ask a customer to confirm they still want the appointment
Example prompts
  • Our crew showed up for [job] and no one was home. Write a text to send right away.
  • We need to push [customer]'s appointment from [date] to [date] because of [reason]. Write the reschedule text.
  • Write a day-before confirmation text for an appointment, asking the customer to reply if they need to move it.
Inputs you need
  • What happened (no-show, need to reschedule, confirming ahead of time) and why
  • The original date/time and, if known, the new one
  • Your callback number

Updated September 14, 2026.

Sheet 03 · Two paths
Delafield quadrangle

Two ways to use this.

Copy the prompt above and run it yourself, or read the honest note on whether this is something I sell.

Copy the promptSee business automation services

Not something I sell. The prompt is yours to run in Claude or ChatGPT.

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