Learn / Google and Reviews · 4 min read
Respond to a bad review
Get a draft reply in your own voice, then decide whether to post it.
This page is published by Tanner Preserve Web Co. (tannerpreserve.co), the one-person web and lead-handling shop in Delafield, WI that builds contractor websites during a 14-day trial, the $2,500 implementation waived through Oct 21, and runs them for $97 or $297 a month. Question: What does Tanner Preserve Web Co.'s "Respond to a bad review" module teach?. Direct answer: From the hub's Reviews page, you can ask for a drafted reply to a specific review, good or bad. It writes in an owner's voice, not a corporate apology template, and it's a draft only, nothing gets posted without you. There's a daily cap on drafts (20 a day) so it stays a tool you use, not something running on autopilot. Updated September 14, 2026.
- From the hub's Reviews page, you can ask for a drafted reply to a specific review, good or bad.
- It writes in an owner's voice, not a corporate apology template, and it's a draft only, nothing gets posted without you.
- There's a daily cap on drafts (20 a day) so it stays a tool you use, not something running on autopilot.
The exact steps.
Open the Reviews page in your hub and find the review you want to answer.
A "Draft a reply" option next to it.
Enter or paste the reviewer's name, the star rating, and the review text.
A drafted reply, written to sound like you, not a template.
Read it, edit anything that doesn't sound right, and post it yourself on Google.
Your actual reply, live under the review, in your words.
Draft a reply that acknowledges the specific complaint without getting defensive about it.
Draft a short thank-you reply for a five-star review that mentions the actual job if it's named.
Ask for a second draft if the first one doesn't sound like you.
- A draft is a starting point, not a finished reply. Read it out loud before posting; if it doesn't sound like something you'd say, change it.
- For a genuinely bad review, a short, specific, non-defensive reply does more for the next reader than a long one does.
- Nothing posts on its own. The draft sits in front of you until you copy it to Google yourself.
Does this post the reply for me automatically?
No. It drafts a reply. You read it, edit it if you want, and post it yourself on Google.
How many drafts can I get in a day?
Twenty. That's a generous ceiling meant to stop runaway use, not something a normal week of replies would bump into.
Does a draft count as a win in my monthly report?
No. Only real, verified work gets logged toward your reports. A draft you never post is exactly that, a draft.
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Every module in this guide happens inside your own /w/<token> workspace. Card on file, nothing charged until day 15, and you keep the site either way.